Customer Satisfaction Survey * Please select all the appropriate ones. 1-) How long have you been know of Akyel? ( Please select all the appropriate ones.) Inside of a 1 year Between of 1-3 years Between of 3-5 years Between of 5-10 years More than 10 years 2-) How do you define the field of activity of Akyel? Engineering Company Contracting Company Consulting Company Foreign Trade Company 3-) What do you think about Akyel's website and the brochure? I don't know what is the web page and catalogue of company. Visually sufficient Visually insufficient Content sufficient Content insufficient 4-) Which field of operation did you last work with Akyel? Field of engineering services Field of consulting services Field of project management Field of contracting services Didn't work with Akyel before 5-) How do you evaluate for technical detail of projects? Please select ones yes or no. Economic Aesthetics Secured Functional Practicable Do you have any comments? 6-) What do you think about service providing speed of Akyel ? Akyel is very fast from the point of submit to the approving authority. Akyel is very fast from the point of gain from the approving authority. Akyel is very fast from the point of gain and submit from the approving authority. Akyel is slow from the point of gain or submit to the approving authority. Akyel is same level as the average of sector. It is change to depends on project details. 7-) How do you evaluate the approach of technical staff to the costumer? Excellent (5) Good (4) Fair (3) Poor (2) Terrible (1) 8-) How do you evaluate the technical staff's response and solution approach to the problems? Excellent (5) Good (4) Fair (3) Poor (2) Terrible (1) 9-) How do you evaluate the offer in terms of pricing? Low price in comparison with market conditions High price in comparison with market conditions Reasonable price in comparison with market conditions 10-) What do you think the service quality of Akyel? Excellent (5) Good (4) Fair (3) Poor (2) Terrible (1) 11-) Do you prefer to work with Akyel again when in case of need? Yes No if your answers is negatif please can you explain? 12-) What kind of services or subjects to be dissatisfed.? Why ? 13-) Do you have any comments about Akyel? 14-) Do you have any recommend to increase the quality of service? SURVEY RESPONDENT COMMENT Company Name : First Last Name : Department : Assignment : Phone : Fax : E-mail :